A package arrives before anyone finds the work order
Link receiving records and tracking to the repair or customer job.
MAIL-IN REPAIR SOFTWARE
Know what arrived. Know what goes back.
Offer mail-in service across your repair specialties. Keep customer details, package condition, received contents, repair approval and return tracking in a connected workflow.
14-day Growth trialNo card required
repairhqILLUSTRATIVE WORKSPACE
LET’S MAKE GOOD WORK HAPPEN
Mail-in workspace
Repair workflowParts & inventory
01
RECEIVEInbound package · condition recorded
Match the customer, repair and received contents.
02
REPAIRAssessment and approval
Confirm scope and document the work and checks.
RETURNContents matched · tracking saved
Review packaging and record the return shipment.
Every handoff, connectedSample data
One less thing to chase.From intake to invoice.
Inboundcondition records
Contentsmatched at return
Trackingin both directions
LESS FRICTION. BETTER REPAIRS.
Distance makes a documented handoff even more valuable.
Accessories are missing from the return list
Record arrival condition and included items, then match the return contents.
“Shipped” doesn’t say which carrier or number
Keep inbound and return shipment records with explicit status and tracking.
THE DETAILS MAKE THE DIFFERENCEA workspace that
A workspace that
speaks your language.
From the arrival scan to the return shipment.
A service method across industries
Enable mail-in service alongside phones, watches, cameras or any specialty your shop offers. Each item retains its own intake form.
Receiving and return records
Track awaiting-device, received, in-repair, ready-to-return, shipped and delivered shipment states. Record condition and included contents.
Carrier rates when you choose
Connect EasyPost for domestic US rates. Review the addresses, package and selected cost before explicitly buying postage. Manual tracking is also available.
The repair stays at the center
Keep estimates, customer approval, parts, inspection and invoices with the repair. Buying a label does not certify the item was packed or received.
YOUR SHOP. YOUR SETUP.Built to fit.
Built to fit.
Ready to make your own.
Start with relevant fields, checks and dashboard shortcuts. Adapt the details to the way your team actually works.
Find your plan- 01
Choose your specialty
Choose a primary industry and enable mail-in service.
- 02
Bring the team and the tools
Add your staff, services and actual inventory. Review your prices and permissions.
- 03
Take a repair all the way through
Try intake, approval, bench work and checkout with a sample job before your shop rollout.
A FEW USEFUL ANSWERSGood questions.
Good questions.
Clear answers.
Is mail-in a separate industry?
No. It is a service method that can be enabled for any of your selected repair specialties.
Does starting a shipment buy postage or text the customer?
No. Shipment records and workflow status changes are separate from postage purchases and customer messages. Postage needs a configured account and explicit purchase confirmation.
Are international labels, shipping insurance and battery restrictions handled automatically?
No. Connected labels currently support domestic US shipping. Your shop reviews carrier eligibility, packaging, insurance and restrictions before purchase.
How does the trial work?
Start a 14-day Growth trial without a card. Choose a paid plan and confirm payment details for automatic continuation. Without a paid subscription, the workspace becomes read-only after the trial.
Connect the repair to the sale.
Review parts, labor and customer approvals before invoicing. Keep payment records with the customer and the work.
Repair shop POS software · Parts and purchasing · Repair pricing calculators
GOOD WORK DESERVES A GREAT WORKFLOW.
Make every mail-in handoff easier to trace.
Give your shop a connected workspace. Try Growth for 14 days.
Start your free trial No credit card required