Useful customer history
Keep contact details, repair records and invoices accessible to authorized team members.
LESS REPEATING. MORE CONTEXT.
Remember the customer behind the repair.
Keep the conversation connected to the job. Give your team the history they need and customers a clearer way to follow their work.
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repairhqILLUSTRATIVE WORKSPACE
LET’S MAKE GOOD WORK HAPPEN
Customers & communication
Repair workflowParts & inventory
01
KNOWThe customer and their item
Keep contact details and repeat repair history in reach.
02
CONNECTUpdates with context
Use the portal and configured email or SMS channels.
FOLLOW THROUGHThe next visit starts here
Review previous work, warranty records and follow-up tasks.
Every handoff, connectedSample data
One less thing to chase.From intake to invoice.
CONNECTED TO THE WAY YOU WORK
Every detail has a place.
A customer portal
Let customers review eligible repair, invoice, appointment and warranty information through their customer hub.
A shared conversation
Bring configured email and SMS into the customer workflow, with consent and delivery status.
Follow-up that has a purpose
Use customer tasks and configured rewards or follow-ups to support repeat visits. Review consent before sending marketing.
BEFORE YOU START
Know what’s included.
Are SMS and email included automatically?
Sender accounts must be connected and configured. Provider charges and enabled messaging add-ons are separate.
Can customers see every customer’s data?
No. Portal access is scoped to the authorized customer context, and staff access follows workspace permissions.
See the workflow in your industry.
Explore repair shop POS by industry · Equipment service workflows · All repair specialties
GOOD WORK DESERVES A GREAT WORKFLOW.
Your next chapter starts at the counter.
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BETTER TOGETHER
Meet the rest of your workspace.
Repair tickets
Connect repair intake, estimates, customer approval, technician notes and quality checks in RepairHQ.
Take a closer lookInventory & purchasing
Track parts by location, reserve stock for repairs, manage supplier orders and review low-stock needs with RepairHQ.
Take a closer lookPOS & payments
Bring service charges, products, invoices, cash, checks and connected card payments into one RepairHQ checkout.
Take a closer lookMulti-store & reports
Compare authorized locations, review sales and collections, and explore invoice and item detail with RepairHQ.
Take a closer lookCustomers & communication
Connect customer details, repair history, estimate approvals and a customer portal in RepairHQ.
Take a closer lookTeam & time tracking
Manage staff roles, assigned locations, PIN clock access, recorded hours and technician work in RepairHQ.
Take a closer look