Two repair shops should give you one clearer operating picture

Start with access that matches responsibility

Owners and administrators need a broad view. A technician or counter employee may only need access to assigned stores. RepairHQ supports roles and location assignments. When evaluating it, create representative staff access and check what each person can see. Review reports, customer context and stock actions rather than assuming every screen uses the same permissions.

Treat stock as a location-level record

A combined total may be useful for an owner, but it is not a promise that a part is available at the counter in front of the customer. RepairHQ supports location stock and store-to-store transfers. Test the movement of a sample part and check the resulting history. Agree which employee is responsible for the physical handoff and the system entry.

Read sales and collections as different measures

A repair invoiced today may be collected later. A payment received today may relate to older work. RepairHQ’s reporting distinguishes invoice sales, collections and outstanding amounts. Choose the locations and dates deliberately, then open the underlying invoice or item detail when a number needs explanation. This keeps the report tied to an event the manager can investigate.

Repeat the counter setup at each store

Printers, labels, network connections and terminal assignments are local realities. A successful test at one location does not prove the other counter is ready. Record the exact equipment and sample results at both stores. Confirm the existing payment setup with an authorized administrator; a reporting or blog feature should never require changing a store’s merchant configuration.

Choose the plan around actual scope

Location and active staff limits vary by plan. Check the current pricing page, count the people who need access and consider the next realistic expansion. Optional messaging and other provider services may carry separate charges. The useful comparison is your full operating requirement, not just a headline subscription figure.

• Test one owner account and one location-scoped staff account.
• Review a transfer between stores.
• Compare a sales report with the invoices behind it.
• Print and scan at each physical counter.