A PRACTICAL SWITCHING GUIDE
An independent repair counter and an authorized service operation can share basic ticketing needs while depending on very different systems. Start by identifying which manufacturer connections, reporting and logistics are required for your work.
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Fixably publishes repair automation, inventory, customer communications, reporting, and Apple GSX and Samsung iGSPN integrations. Read Fixably’s official page.
RepairHQ’s repair-counter workflow connects intake, estimates, parts and checkout. Manufacturer authorization, OEM systems and specialist depot logistics need a separate evaluation. RepairHQ is not presented here as a replacement for Fixably’s manufacturer integrations.
Published by RepairHQ. Fixably is a separate business; this is not an independent review or a claim of affiliation. Competitor offerings can change after the review date.
Use sample data and your own test contacts. These are evaluation exercises, not measured customer outcomes.
List a sample out-of-warranty repair beside an authorized warranty job. Identify every external system required to quote, order, document and close each job.
What to check: An OEM connection you cannot demonstrate is an unresolved requirement, even if the ordinary repair ticket works well.
Record a sample serial number, condition photos, received accessories, estimate and technician notes. Ask another employee to prepare the handoff.
What to check: The record should explain which item belongs to the customer, what work was authorized and what is being returned.
Write down the fields needed for a daily store review and a manufacturer service report. Compare each against demonstrated reports and exports.
What to check: General sales reports do not establish compliance with a manufacturer’s reporting or warranty requirements.
US$49/month per business
1 location · 5 active staff
US$99/month per business
3 locations · 15 active staff
US$199/month per business
10 locations · 50 active staff
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See current plans and billing detailsThis guide makes no claim of Apple GSX or Samsung iGSPN support in RepairHQ. If those connections are essential, confirm them before considering a switch. Independent repair-counter needs should be evaluated separately.
The current workspace is in English with USD shop accounting. Eligible local-currency subscription payments do not change the currency of your shop’s invoices or reports. Payment processors, terminals and messaging have their own availability and setup requirements.
Check international availability · Review hardware requirementsUse the software evaluation scorecard and build a full-cost budget for your actual stores and staff.
Intake and repair tickets · Parts and purchasing · Checkout and payments · Locations and reporting
Read the setup guide or explore the illustrative demo, then test the parts that matter most to your shop.