Create a repair ticket
Capture the customer, item, issue and estimate in one intake.
RepairHQ team2 min read
Complete the intake
- Choose the correct location and select New repair. Find the existing customer or add the customer you need.
- Use Category → Brand → Model → Issue for saved catalog entries, or enter the item manually.
- Review the reported problem, serial or identifying information, condition, due date and relevant intake checks.
- Use the parts/services finder to prepare the quote. Review quantities, prices and customer authorization before saving.
After saving
Use the saved confirmation to open the repair or print its label. If terminal signing fails after the ticket saves, continue from that saved ticket; starting another intake can create an unnecessary second repair.
Catalog prices and available stock belong to the selected location. Check the actual part and the estimate, especially when adapting a catalog service to a different model or issue.