Inventory & purchasing

Create a purchase order and receive parts

Track expected stock separately from parts physically received.

Prepare and receive an order

  1. Open Inventory → Purchasing and choose the location and supplier.
  2. Review the items, quantities and costs on the purchase order. Confirm the actual order with your supplier through the supported ordering process.
  3. When the delivery arrives, compare the parts and quantities with the order.
  4. Receive only the parts actually accepted. Review any shortage or discrepancy before treating the order as complete.

Drafts do not place orders

A stock-planning suggestion or MobileSentrix import can create a draft purchase order. That does not submit a new supplier order or add inventory on hand.

Check shipping, tax and discounts separately when the supplier integration does not allocate them to item costs. Keep the supplier’s reference so staff can reconcile the delivery.

Still need a hand?

Email our team with your shop name and what you’re trying to do. Include the support reference if you see one.

Please leave out passwords, API keys, device passcodes, and payment details.
Contact support

RepairHQ Guide

AI help for your next chapter

RepairHQ Guide · AI

Hi! I’m the RepairHQ AI guide. Tell me what your shop repairs, how many locations you have, or what you’d like help getting started with.

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Answers: OpenAI, with configured Gemini or Grok backups. Voice: OpenAI.

About this AI guide & voice

AI answers can make mistakes. Messages are processed by OpenAI, or a configured Gemini or xAI Grok backup if a provider is unavailable. Voice clips you choose to record are processed only by OpenAI. Voice becomes an editable draft before you send your question. RepairHQ does not save this chat or recordings to its database; refreshing clears the page’s conversation. The processing provider’s retention policies may apply. Please leave out passwords, payment details and customer records. This guide cannot access or change your shop.

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