Getting started

Set up your first RepairHQ workspace

A practical checklist from first sign-in to your first shop pilot.

Start with the essentials

  1. Create your account and choose your shop’s primary industry. A new business starts a 14-day Growth trial without a card.
  2. Open Shop settings → Shop setup & launch. Confirm the business details, location address, timezone and tax settings.
  3. Add your staff with their own accounts and assigned stores. Prepare a small set of customers, parts and services.
  4. Run a clearly identified sample repair through intake, authorization, work notes, invoicing and pickup.

Check the work that happens at your counter

Use the launch checklist to record what you have verified and what still needs attention. Check your actual printer, scanner, customer messages and the payment method your shop uses before expanding the rollout.

Start with a measured shop pilot. Importing records or connecting a provider does not by itself confirm that delivery, hardware or checkout works for your location.

Still need a hand?

Email our team with your shop name and what you’re trying to do. Include the support reference if you see one.

Please leave out passwords, API keys, device passcodes, and payment details.
Contact support

RepairHQ Guide

AI help for your next chapter

RepairHQ Guide · AI

Hi! I’m the RepairHQ AI guide. Tell me what your shop repairs, how many locations you have, or what you’d like help getting started with.

Enter to send · Shift+Enter for a new line

Answers: OpenAI, with configured Gemini or Grok backups. Voice: OpenAI.

About this AI guide & voice

AI answers can make mistakes. Messages are processed by OpenAI, or a configured Gemini or xAI Grok backup if a provider is unavailable. Voice clips you choose to record are processed only by OpenAI. Voice becomes an editable draft before you send your question. RepairHQ does not save this chat or recordings to its database; refreshing clears the page’s conversation. The processing provider’s retention policies may apply. Please leave out passwords, payment details and customer records. This guide cannot access or change your shop.

Typing works without microphone access. The microphone runs only while you record. Questions and recordings have usage limits.