Understand SMS permission and opt-outs
Check the sender and the customer’s permission before texting.
RepairHQ team2 min read
Before a customer text
- Select the correct location and confirm its SMS connection is ready.
- Review the customer’s phone number and recorded permission for the message you plan to send.
- Prepare a relevant message and check the segment estimate, particularly for long text or emoji.
- Review the delivery result and any reply in the available messaging workflow.
Respect changes in permission
A customer’s opt-out must be honored. STOP and other supported provider opt-out behavior should be handled through the configured sender rather than bypassed with another number.
A customer contact import does not grant texting permission. If a customer later chooses to opt back in, use the provider’s supported process and retain appropriate consent evidence.