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Customers & estimates

Keep customer records, approvals and repair history connected.

4 articles · Written for your RepairHQ workspace

Use a customer’s profile and repair history

Find the customer before creating another record.

2 min read

Share the right customer or repair link

Give a customer access to the record intended for them.

2 min read

Prepare an estimate and record approval

Agree on the scope before turning it into repair work.

2 min read

Plan a customer follow-up

Keep the next action, staff member and due date clear.

2 min read

Still need a hand?

Email our team with your shop name and what you’re trying to do. Include the support reference if you see one.

Please leave out passwords, API keys, device passcodes, and payment details.
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RepairHQ Guide

AI help for your next chapter

RepairHQ Guide · AI

Hi! I’m the RepairHQ AI guide. Tell me what your shop repairs, how many locations you have, or what you’d like help getting started with.

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Answers: OpenAI, with configured Gemini or Grok backups. Voice: OpenAI.

About this AI guide & voice

AI answers can make mistakes. Messages are processed by OpenAI, or a configured Gemini or xAI Grok backup if a provider is unavailable. Voice clips you choose to record are processed only by OpenAI. Voice becomes an editable draft before you send your question. RepairHQ does not save this chat or recordings to its database; refreshing clears the page’s conversation. The processing provider’s retention policies may apply. Please leave out passwords, payment details and customer records. This guide cannot access or change your shop.

Typing works without microphone access. The microphone runs only while you record. Questions and recordings have usage limits.