A callback queue for each shop
Review caller numbers, original call times, unread counts and callback status. Filter by location so the right team knows which calls need attention.
THE CALL ENDS. THE FOLLOW-UP STARTS.
Missed calls. Clear next steps.
Finish helping the customer in front of you, then see who needs a call back. Bring Nextiva missed calls into RepairHQ, find the matching customer and keep the follow-up with the right repair.
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Missed call
Needs callbackMATCHED CUSTOMERAvery Parker+1 (202) 555-0101
Repair #1048 · iPhone 15 ProIn repair · Display replacement
Call added to repair #1048
Next step: call Avery back and save the outcome with the repair.
New caller? Keep the opportunity.Return the call and record their inquiry.
CONNECTED TO THE WAY YOU WORK
Every detail has a place.
Customer context before you call
RepairHQ matches a caller’s number to a unique customer at the receiving location and shows their open repairs. Shared, withheld and unmatched numbers stay clearly identified for review.
Call history on the repair
Choose Add call to ticket to save the original call as an internal repair note. Later callback outcomes append to that repair, keeping your team’s follow-up history together.
Room for the next sale
An unfamiliar number can be the start of a new customer relationship. Return the call and record the inquiry, estimate discussion or next step in the callback outcome.
BRING YOUR PHONE WORKFLOWConnect the calls.
Connect the calls.
Keep the context.
Start with the connection we have verified, or review what your current phone service can provide.
Nextiva through Zapier
Connect the Nextiva voice user receiving your calls and map each receiving number to its RepairHQ location. Your existing desk phones and call routing stay with Nextiva.
Confirm the missed-call events for your shop, including any call groups or forwarded numbers, before going live.
Nextiva’s Zapier setup guideAnother phone service on Zapier?
Your provider needs to expose missed calls with the caller, receiving number and original call time. That connection must be mapped and tested for your shop before use.
Nextiva is the currently verified phone connection. A provider’s presence on Zapier alone does not establish compatibility with this workflow.
Explore setup helpNextiva and Zapier accounts are configured separately. Provider fees and plan limits may apply. Nextiva’s missed-call trigger uses polling, so sync timing varies. See the supported Nextiva triggers.
BEFORE YOU START
Know what’s included.
Will our Nextiva desk phones still ring?
Yes. This connection records missed-call events while Nextiva continues to handle your phones and routing. Setup does not require replacing your existing Nextiva desk phones.
Does every call attach to a ticket automatically?
Caller matching is automatic when the phone number identifies one customer at the receiving location. Your team chooses the relevant repair and selects Add call to ticket. Once attached, subsequent callback outcomes save to that repair’s internal notes.
What if the caller has several repairs or shares a phone number?
Choose the repair the conversation is about when a matched customer has multiple open jobs. Shared numbers without a unique customer match, unknown callers and withheld numbers remain unlinked for staff review.
Can we use a different phone service connected to Zapier?
Nextiva is the currently verified phone connection. Other providers need a usable missed-call event, caller and receiving numbers, and the original call time. Their mapping and call coverage must be reviewed and tested before they can be used with this workflow.
How quickly do missed calls appear?
The connection records completed missed calls after syncing. Nextiva’s Zapier trigger uses polling, so delays depend on your Zapier plan and the provider’s event availability. Live ringing screen-pop functionality requires a separate integration.
Can it help with sales inquiries and follow-ups?
Yes. Keep an unmatched caller’s number and call time in the callback queue. Your team can return the call and record what the caller needs, including a repair estimate or sales inquiry.
What setup and costs should we expect?
Configure a connection for each location and connect the correct Nextiva voice user in Zapier. Verify a missed call for each receiving number before going live. Nextiva and Zapier accounts, plan limits and any provider charges are separate from RepairHQ.
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GOOD WORK DESERVES A GREAT WORKFLOW.
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BETTER TOGETHER
Meet the rest of your workspace.
Missed calls & callbacks
Track Nextiva missed calls in RepairHQ through Zapier. Match customers, link calls to repair tickets and record callbacks for repairs and sales inquiries.
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Track parts by location, reserve stock for repairs, manage supplier orders and review low-stock needs with RepairHQ.
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Bring service charges, products, invoices, cash, checks and connected card payments into one RepairHQ checkout.
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Compare authorized locations, review sales and collections, and explore invoice and item detail with RepairHQ.
Take a closer lookCustomers & communication
Connect customer details, repair history, estimate approvals and a customer portal in RepairHQ.
Take a closer lookTeam & time tracking
Manage staff roles, assigned locations, PIN clock access, recorded hours and technician work in RepairHQ.
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