SAMSUNG REPAIR TOOLS

From Galaxy phones
to home appliances.

Find model references, understand displayed codes and keep technician findings with the repair. Open Samsung tools on a repair, or browse the free resources under Connections → Manufacturer support.

Open repair queue →Open connections →

Work on a Samsung appliance

Choose the product type. Open Appliances & other products. Select the correct family, such as washer, refrigerator, dishwasher or range. Identical codes can have different meanings on different appliances.
Find and confirm the model. Browse 510 existing Samsung model references collected November 11, 2026. Search part of the model if the full label has a suffix absent from the catalog. Each result links to its manufacturer source. Use a result to fill the findings, then verify the full rating-label suffix, revision and fuel type. This does not change the ticket device, inventory or repair price.
Record the displayed code. Short references distinguish faults, operating states and model-dependent meanings. Follow the linked Samsung explanation and the exact model manual. An unknown code stays unmapped; it does not mean the appliance is fault-free or that a part needs replacing.
Save the findings. Enter the full rating-label model, choose Intake or After repair and record at least one check. Add the symptoms, measurements and work performed. Save appliance findings to repair notes keeps the observed code, reference source and review date alongside your observations.
Retest and hand off. After repair includes checks appropriate to the product. Save each stage before leaving the repair. Drafts remain separate by product and stage while the panel stays open; they are lost when you leave or reload. Finish your shop’s normal quality and pickup process.

The catalog is a US snapshot, including discontinued models. It is not every Samsung product ever sold. Missing models can still be entered manually. Parts diagrams, availability, prices and compatibility must be confirmed on Samsung’s parts site. Qualified service procedures apply to gas, high-voltage, microwave and sealed-system work.

Manuals, parts and other Samsung products

The resource links also help with supported TVs, monitors, audio equipment and other Samsung products. Choose Other Samsung products to record model details and findings. This release does not include a complete model catalog or automatic diagnostics for those categories.

Manuals & downloads ↗ — Use the complete model code to find its manual and available downloads.

Genuine parts & diagrams ↗ — Samsung’s parts site, operated by Encompass. Confirm fitment and pricing there.

Self-repair guides ↗ — Official repair documentation for supported appliances, TVs, monitors and other products.

Samsung support ↗ — Find model-specific help, warranty information and service options.

Galaxy phone and tablet workflow

Step 1

Open the repair’s Samsung tools

Create or open a Galaxy phone or tablet repair with Samsung, Galaxy or its SM model number in the device name. Expand Samsung tools below the repair header. Manuals and preparation guidance are also under Connections → Manufacturer support → Samsung repair tools.

Step 2

Record intake findings

Choose Intake, review the device with the customer and select results for the checks you actually perform. Every item starts as Not checked. Use Observations for damage, reproduced symptoms and specific diagnostic results. Checked means reviewed, not a passing test.

Step 3

Discuss backup and Maintenance mode

Ask the customer about a current backup and review Samsung’s instructions together. Maintenance mode is available on supported Galaxy devices running One UI 5 or later; availability and menus vary. The customer enables and exits it on their device. Do not put passwords or unlock codes in repair notes.

Step 4

Run diagnostics on the device

With permission, open Samsung Members and look for Phone diagnostics under Diagnostics or Support. Follow the device’s prompts for supported tests. Record results in RepairHQ yourself; the checklist does not connect to the phone or automatically read Samsung test results.

Step 5

Save, repair and retest

Select Save checklist to repair notes. The saved entry appears under Work notes with its author and time. Choose After repair to record the relevant checks again. The two stages keep separate drafts while this panel stays open. Save before leaving the repair; unsaved drafts are not retained after closing or reloading.

Step 6

Finish the handoff

Review remaining issues with the customer and have them exit Maintenance mode when used. Complete your shop’s normal quality check, payment and pickup workflow. A Samsung checklist note does not change repair status or satisfy a required quality gate by itself.

Put RepairHQ on your Galaxy home screen

Open repairhq.io/app in Samsung Internet and sign in to your shop.
Open the browser menu and look for Add page to → Home screen, or its install option. The wording and available options vary by version.
Open the shortcut and confirm the right shop and location before working. A home-screen shortcut does not create a separate Samsung account or Galaxy Store installation.

On supported devices, Samsung DeX lets you use a desktop browser window with a keyboard and mouse. Resize the window for your counter or bench; use Compact / field view for touch work. Keep an internet connection for saving, customer updates and payments. Offline changes are not queued.

What is available today?

These public model references, code summaries, support links and manual checklists do not need a Samsung API key. Samsung Members diagnostics run on the device and availability varies by model. RepairHQ sends no serial number or IMEI through the resource links. Nothing here remotely resets or controls an appliance.

Live SmartThings data, Samsung Wallet pickup passes and Galaxy Store distribution are separate integrations. They are not activated by these tools and require their own commercial setup or Samsung onboarding. The findings saved here are entered by your technician.