RepairHQ Guide

AI help for your next chapter

RepairHQ Guide · AI

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Answers: OpenAI, with configured Gemini or Grok backups. Voice: OpenAI.

About this AI guide & voice

AI answers can make mistakes. Messages are processed by OpenAI, or a configured Gemini or xAI Grok backup if a provider is unavailable. Voice clips you choose to record are processed only by OpenAI. Voice becomes an editable draft before you send your question. RepairHQ does not save this chat or recordings to its database; refreshing clears the page’s conversation. The processing provider’s retention policies may apply. Please leave out passwords, payment details and customer records. This guide cannot access or change your shop.

Typing works without microphone access. The microphone runs only while you record. Questions and recordings have usage limits.

PAYMENTS. AUTOMATIONS. EVERYDAY CONNECTIONS.

Bring your business tools
into the repair workflow.

Keep the accounts your shop knows. Bring appointments, training videos, marketplace tools, fleet visibility, payments and customer conversations closer to the repair. Each card explains what is available and what still needs setup or approval.

Open your shop’s integrations
Meta account setup required

Customer messaging

WhatsApp Business

Send reviewed repair updates and estimate links through your store’s WhatsApp Business number.

Use approved utility templates, reply within the customer service window, and view incoming messages and delivery receipts in the WhatsApp section of Customer inbox.

Requires a registered Meta number, credentials, webhooks, separate customer permission and approved templates. Meta message charges apply. Automatic status sending and one-click onboarding are not enabled.

Review WhatsApp setupRead the setup guide
Shop account & credits required

Device checks

SICKW & IMEI.info

Review IMEI and serial checks during standard device intake.

Choose a provider information service for available carrier lock, blacklist, FMI and warranty fields. Save dated reports with the repair and optionally enable automatic checks.

Each shop needs its own API account and credits. Coverage depends on the selected service; missing fields stay Unknown. Kiosk and multi-device intake use the saved repair’s manual check panel.

Review device check setupRead the setup guide
Location setup · rollout

Appointments & scheduling

Google Calendar

Send confirmed RepairHQ appointments to a chosen Google calendar for each store.

Choose an editable calendar, run Sync now, and opt into automatic updates and cancellations when your location is ready. Changes flow from RepairHQ to Google Calendar.

Google authorization and rollout access are required. Google edits are not imported; connecting alone does not start syncing.

Review Calendar setupRead the setup guide
Account setup

Training & repair videos

Vimeo

Keep staff training and repair video links close to the work.

Authorize your business’s Vimeo account, browse its videos, and save selected links to training or a repair’s Files section.

Vimeo privacy and embed permissions still apply. Uploads stay in Vimeo; saved videos are internal and are not published to the customer portal.

Review Vimeo setupRead the setup guide
Tools available · seller setup

Resale & marketplaces

eBay

Search parts and prepare resale listing worksheets, with seller tools subject to activation.

Sourcing links and listing worksheets are available without seller authorization. The seller connection supports inventory and order review plus shipment tracking once approved and configured.

Seller access requires eBay application setup and your authorization. Worksheets do not publish listings or automatically synchronize stock.

Explore eBay toolsRead the setup guide
Sourcing links · seller approval

Parts sourcing & seller tools

Amazon for your store

Find parts, tools and supplies through Amazon search and product shortcuts.

Shopping shortcuts open Amazon. The seller connection is prepared for read-only recent order review after Amazon application approval and seller authorization.

Seller activation is pending provider approval. Orders are not imported into your RepairHQ sales ledger, and automatic inventory sync is not included.

Explore Amazon toolsRead the setup guide
Provider approval pending

Marketplace seller tools

Walmart Marketplace

Preview a seller workflow for listings, orders, tracking and reviewed stock changes.

Once provider activation and seller authorization are complete, shops can review existing marketplace records and confirm individual inventory quantity updates.

The setup panel does not mean seller access is active. Automatic stock sync, listing publication and Walmart retail purchasing are not enabled.

Review Walmart availabilityRead the setup guide
Own account & hardware

Service vehicles & GPS

Samsara fleet tracking

View your service vehicles’ last-reported location and available telemetry.

Connect a dedicated, read-only Samsara token for a location. Review map links, speed, engine state and odometer reports where the provider supplies them.

Compatible hardware, Samsara service and API access are required. This is not AirTag tracking; route history and automatic maintenance updates are not included.

Review fleet setupRead the setup guide
Sender registration & setup

Customer messaging

Twilio & RepairHQ Texting

Keep two-way customer texts and repair updates with the right shop.

Bring your own Twilio account or review RepairHQ’s managed texting setup. Configure a sender for each location and review customer messaging permissions.

Registration, supported destinations, credits and provider charges apply. An account connection does not by itself confirm message delivery.

Review texting setupRead the setup guide
Mailbox authorization

Customer conversations

Gmail & Microsoft email

Send invoices, payment links and repair updates from your connected mailbox.

Authorize the intended mailbox in Connect Email. Review sender settings and send a test before using the connection for customer follow-up.

Mailbox access and provider permissions are required. Signing in with Google or Microsoft does not automatically connect your email.

Review email setupRead the setup guide
Provider setup

AI assistance

OpenAI, Gemini & Grok

Prepare repair notes and customer-facing writing for your team to review.

Configure a supported AI provider in your business’s integration settings, then use the assistance available in your workspace.

Provider access, limits and usage charges apply. Staff should review suggested content before using or sending it.

Review AI setupRead the setup guide
Invoice payments

Online payments

Stripe

Let customers pay repair invoices online through your shop’s own Stripe account.

Connect your merchant account in RepairHQ, finish the payment setup and share an invoice payment link. Your shop’s customer payments are separate from your RepairHQ subscription.

Merchant setup and payment verification are required. Processing fees and supported payment methods depend on your Stripe account.

Set up Stripe paymentsRead the setup guide
Connection preview

Accounting & payments

QuickBooks

Prepare your QuickBooks Online company connection, with accounting sync and QuickBooks Payments in development.

The connection preview checks access to the QuickBooks company you authorize. Automatic invoice, payment and refund sync, plus QuickBooks Payments checkout, are still in preparation.

Check your workspace for connection availability. Live payments will require an eligible QuickBooks Payments merchant account and completed setup.

Review QuickBooks setupRead the setup guide
Connection preview

Email marketing

Mailchimp

Connect your business’s Mailchimp account and verify access. Customer audience sync is in development.

Authorize your own Mailchimp account from RepairHQ. The current preview verifies the account connection; it does not transfer contacts or send campaigns through Mailchimp.

Audience sync is being prepared for customers with recorded marketing permission. Mailchimp plans and any provider charges are separate.

Review Mailchimp setupRead the setup guide
Terminal setup

Counter payments

BlockChyp

Take card-present payments and capture repair signatures on a supported terminal.

Configure the merchant connection and terminal for each store, then send checkout to the terminal from RepairHQ.

A supported terminal and approved merchant account are required. Hardware and processing charges are separate.

Review terminal setupRead the setup guide
Merchant setup

Online payments

Square

Offer online invoice checkout through your shop’s Square account.

Configure your Square credentials, active location and payment notifications in RepairHQ. Confirm the setup before sharing customer payment links.

Available for USD workspaces with an eligible Square account. Setup requires credentials and webhook configuration; processor fees apply.

Review Square setupRead the setup guide
Merchant setup

Online payments

PayPal & Venmo

Let customers pay invoices through PayPal, with optional Venmo for eligible US customers.

Connect your own merchant credentials and payment notifications. US businesses using USD can opt in to Venmo; payment confirmation is verified before the invoice is settled.

Available for USD workspaces after merchant credentials and webhook setup. Streamlined partner onboarding remains subject to PayPal approval.

Review PayPal setupRead the setup guide
Private app available

Workflow automation

Zapier & Developer API

Read shop records, create customers and repairs, and update repair status with explicit access.

Request automation setup during onboarding or open Integrations later. Owners and admins create a location-scoped connection and select read or read/write permissions.

Use the private app invitation in RepairHQ. Public marketplace listing is separate; Zapier plans and task limits apply.

Set up ZapierRead the setup guide
Via Zapier

Calls & callbacks

Nextiva

Bring completed missed calls into the customer inbox and follow up with the right context.

Match a caller to a customer, choose the relevant repair and record the callback outcome with that ticket.

Configure and test each receiving location in Zapier. Nextiva and Zapier accounts are separate; polling delays depend on the provider and plan.

Review call setupRead the setup guide
Location setup

Receipts, invoices & labels

PrintNode

Send supported Print Studio documents to a configured printer at your store.

Install the PrintNode Client at the printer’s workstation, connect the location and select a printer for the document format.

Bring your own PrintNode account and API key. Provider plan limits apply; test receipt and label alignment on your physical printer.

Open printing setupRead the setup guide
Supplier setup

Parts & purchasing

MobileSentrix

Find repair parts at your account prices and bring supplier orders into purchasing.

Use the MobileSentrix connection for your business and review the supplier’s access requirements before importing orders.

Supplier authorization and account access are required. Catalog information and ordering availability depend on the supplier.

Review MobileSentrix setupRead the setup guide
Supplier pilot

Parts & purchasing

Balaji Wireless

Review a supplier connection for catalog, pricing and order workflows.

RepairHQ includes a Balaji connection pilot. Confirm your account access and supported workflow with the setup team before using it for live purchasing.

Pilot and supplier approval requirements apply. A sandbox connection does not enable live ordering.

Review Balaji pilotRead the setup guide
Approval-dependent preview

Connected files

Google Drive

Review Google Drive file connections for shop photos and documents.

Authorize the account you want to use and work with the available file-linking controls in your workspace.

New-shop availability depends on provider approval. Check your workspace before planning a rollout. Google sign-in does not automatically connect Drive.

Review Drive setupRead the setup guide
Free support shortcuts

Manufacturer resources

Dell support tools

Open Dell warranty, driver, manual, diagnostic and security resources from RepairHQ.

Use a service tag to open the relevant support resources on Dell’s website while working on a computer repair.

These are links to Dell resources. They do not connect to paid Dell AIOps services or automatically retrieve warranty data.

Open Dell toolsRead the setup guide
Connection preview

Shipping

ShipStation

Connect your store’s shipping account and verify available carriers.

Review the connection preview for mail-in and return-shipping workflows. Rate shopping, label purchase and tracking are still in preparation.

Your own provider account and credentials are required. Shipping services and postage are separate.

Review shipping setupRead the setup guide

WooCommerce

Match simple products by SKU, review stock before sending a quantity to WooCommerce, and import eligible paid orders into RepairHQ as invoices and recorded payments. Your team reviews each stock update and order import.

An owner or administrator connects the store to a RepairHQ location using its public HTTPS address and a WooCommerce REST API key with read/write access. The store and RepairHQ must use the same currency. Verify the connection with a staging store before using it for live orders.

Open WooCommerce in RepairHQ
IN DEVELOPMENT & PARTNER REVIEW

What’s being prepared next.

These connections are not generally available. A provider account or application is one step toward activation.

Shopify

Merchant connection and reviewed inventory tools are in rollout; public distribution and merchant verification are still required.

Salesforce

Guided account connection, contact previews and imports, and case review are in rollout. Customer access requires installation of the RepairHQ Salesforce connector; automatic syncing is not included.

DeviceOne

Device-financing controls are in development and require provider approval and an enrolled-device pilot.

Integrately

Partner application submitted. A native public integration is not yet available; use the documented API for supported workflows.

Understand connection availability
MARKETING INSIDE REPAIRHQ

Meet SocialHQ.

Plan posts for seven social channels with store-specific drafts, captions and a calendar. Open review-request settings and customer follow-up from the same hub.

The planner is available. Connected publishing and automatic social scheduling are still in rollout; choosing a date does not send a post.

Explore the SocialHQ planner
MORE WAYS TO CONNECT

From the counter to the customer.

Email, SMS & AI assistance

Use configured Gmail or Microsoft mailboxes, Resend email, Twilio texting and reviewable AI assistance. Sender setup, customer permissions and provider usage apply.

Explore customer communication

Nextiva missed calls

Bring completed missed calls into RepairHQ through Zapier and keep callbacks with the right customer or repair.

Explore missed-call tracking

Build a connection

Use the documented scoped API and signed events to connect your own tools. Start with the released reads and supported customer and repair writes.

Explore the Developer API
BEFORE YOU CONNECT

A clear start for your shop.

Are Stripe payments for my customers or my RepairHQ subscription?

The Stripe integration here is for your customers to pay repair invoices through your shop’s own merchant account. Your RepairHQ software subscription is billed separately.

Where do I connect Zapier?

Request automation setup during onboarding or open Integrations → Zapier. An owner or admin selects a location, creates a connection with the needed permissions and follows the private app invitation. Zapier plans and task usage are separate.

Does QuickBooks include payment processing?

QuickBooks Online accounting and QuickBooks Payments have separate requirements. RepairHQ currently offers a connection preview; accounting sync and QuickBooks Payments checkout and refunds are still in preparation.

Can I use Square or PayPal for invoices?

Yes, in USD workspaces after configuring your own eligible merchant account and payment notifications. Current setup uses merchant credentials. Automatic partner onboarding and provider approvals are separate; complete and verify your setup before collecting payments.

Can I sync my Mailchimp audience?

The connection preview verifies your Mailchimp account. Audience synchronization is in development and will require recorded marketing permission for eligible customers.

Will switching from RepairDesk connect my accounts automatically?

An owner or administrator must authorize or configure each provider in RepairHQ. Importing your shop records does not transfer your previous software’s account permissions. Review the setup and availability for each provider before using it.

GOOD WORK DESERVES A GREAT WORKFLOW.

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