Check IMEI, locks, blacklist and warranty at intake

Connect your shop’s provider account

Each shop supplies its own provider account and credits. Free website checks do not guarantee free API access. SICKW account access may require an invitation; IMEI.info requires a funded API account.

1. Open Technician assistant → Device checks and choose SICKW or IMEI.info. An owner or administrator manages these settings.
2. Enter your API key and select an information service. For IMEI.info, copy the service ID, service name and accepted identifier type from its service list.
3. Review the provider’s current price and coverage. Set a daily request limit, enable the connection, and optionally enable automatic check-in. Confirm the permission and charge acknowledgment, then save. Saving settings does not purchase a lookup.

Keys are encrypted on the server. Use each shop’s own SICKW account; shared resale of access requires the provider’s written agreement.

Run and review a check

In the standard single-device intake flow, enter a valid IMEI or serial. Automatic checks run after the device step when enabled by the owner. You can also explicitly request a check from the panel. Each enabled automatic provider can charge separately.

1. Review blacklist, carrier lock, FMI / Activation Lock, iCloud lost status and warranty separately. A service may not supply all fields.
2. Review warnings with the customer before accepting the device. Unknown means the field was not verified. A clean blacklist result does not prove ownership or turn off Activation Lock.
3. Save the repair. Completed or pending reports are attached to that repair. Open its IMEI & serial checks section later to view reports or run another supported service.

Reports are point-in-time provider observations. The existing model-family lookup is separate and does not establish lock or blacklist status. Multi-device and kiosk intake do not automatically run checks; use each saved repair’s check panel.

Avoid duplicate charges

Recent matching requests are reused for 15 minutes within the same location. Daily request limits use a UTC day and count new requests, including unsuccessful or unconfirmed ones.

For an IMEI.info order marked Pending, choose Refresh existing check. This reads that order’s history without submitting a new paid order.

If a response is interrupted, it remains unconfirmed. Check the provider’s history before requesting another order. Unconfirmed checks are not silently retried or moved to another provider. Contact your administrator or RepairHQ support to review an unresolved order.

The provider-reported price is shown when supplied. Current pricing and available fields must be reviewed in the provider account before enabling checks.