RepairHQ Guide

AI help for your next chapter

RepairHQ Guide · AI

Hi! I’m the RepairHQ AI guide. Tell me what your shop repairs, how many locations you have, or what you’d like help getting started with.

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Answers: OpenAI, with configured Gemini or Grok backups. Voice: OpenAI.

About this AI guide & voice

AI answers can make mistakes. Messages are processed by OpenAI, or a configured Gemini or xAI Grok backup if a provider is unavailable. Voice clips you choose to record are processed only by OpenAI. Voice becomes an editable draft before you send your question. RepairHQ does not save this chat or recordings to its database; refreshing clears the page’s conversation. The processing provider’s retention policies may apply. Please leave out passwords, payment details and customer records. This guide cannot access or change your shop.

Typing works without microphone access. The microphone runs only while you record. Questions and recordings have usage limits.

Connections & API

Use Vimeo for training and repair video references

Browse your business’s videos and save internal links with the work.

Authorize and save a video reference

  1. An owner or administrator opens Integrations → Vimeo and connects the business’s own Vimeo account.
  2. Browse or search the account’s videos. Save a selected video to staff training or to the intended repair’s Files section.
  3. Open the saved reference and check playback with the intended staff account. Vimeo still controls private-video access and allowed embed domains.

Keep upload and privacy controls in Vimeo

This connection reads videos and saves references. It does not upload videos, change Vimeo privacy or publish videos to the customer portal. Upload and manage privacy in Vimeo.

Staff see saved references according to their RepairHQ access and assigned locations. Disconnecting removes the credentials; existing references remain but require the original Vimeo account to reconnect for playback through RepairHQ.

Still need a hand?

Send our team a message with your shop name and what you’re trying to do. Include the support reference if you see one.

Please leave out passwords, API keys, device passcodes, and payment details.
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