RepairHQ Guide

AI help for your next chapter

RepairHQ Guide · AI

Hi! I’m the RepairHQ AI guide. Tell me what your shop repairs, how many locations you have, or what you’d like help getting started with.

Enter to send · Shift+Enter for a new line

Answers: OpenAI, with configured Gemini or Grok backups. Voice: OpenAI.

About this AI guide & voice

AI answers can make mistakes. Messages are processed by OpenAI, or a configured Gemini or xAI Grok backup if a provider is unavailable. Voice clips you choose to record are processed only by OpenAI. Voice becomes an editable draft before you send your question. RepairHQ does not save this chat or recordings to its database; refreshing clears the page’s conversation. The processing provider’s retention policies may apply. Please leave out passwords, payment details and customer records. This guide cannot access or change your shop.

Typing works without microphone access. The microphone runs only while you record. Questions and recordings have usage limits.

Repairs & intake

Fill vehicle details from a VIN

Use the free NHTSA lookup to fill available year, make, model, engine and fuel details.

Look up and save the vehicle

  1. Open New repair and choose the customer. On the Device step, select Automotive, Heavy duty, Motorcycle or Small engine.
  2. Enter the complete 17-character VIN and choose Look up VIN. Review the NHTSA result, then choose Use vehicle details.
  3. On the Issue step, check the year, make, model, engine and fuel questions. Available details fill empty fields; existing entries are kept. Continue through pricing and save the repair.

No API key, signup or lookup charge. Only the VIN and optional model year are sent to NHTSA. The lookup is available inside a signed-in shop.

When manual entry is needed

NHTSA primarily covers road vehicles from 1981 onward, including road motorcycles. Mowers, ATVs, dirt bikes and other off-road equipment may not be covered. Enter manufacturer model and serial details manually for those items.

Partial results cannot be applied. If a lookup fails or engine details are missing, continue with manual entry. A VIN result is not a vehicle-history report or a parts-fitment guarantee.

Custom forms keep their existing questions and 12-question limit. If a full custom form has no engine or fuel question, adjust its questions in Shop settings before capturing those specifications.

Still need a hand?

Send our team a message with your shop name and what you’re trying to do. Include the support reference if you see one.

Please leave out passwords, API keys, device passcodes, and payment details.
Contact support

Help shape RepairHQ

Tell us what works, what gets in your way, and what you want us to build next.

This optional feedback form opens in PostHog. Please leave out customer details, passwords, and payment information.
Give feedback